Positive Friendship
Author:
Ian Renton
Wanting to be friendly in your customer service isn't bad, but it could turn bad
Pay what you think it's worth
Author:
Ken Wall
How confident are you in your business; the product, the service and the value you are offering? Would you trust your customers to pay the right value?
Looking for ideas to improve your business?
Author:
Ken Wall
If you are looking for ideas to improve customer service within your business - go shopping! In a couple of hours you are sure to pick up loads of examples of good and bad practice.